We believe that all patients receiving services from Bourbontown Pharmacy should be informed of their rights. Therefore, you are entitled to:

We believe that all patients receiving services from Bourbontown Pharmacy should be informed of their rights. Therefore, you are entitled to:

  • Be fully informed in advance about care/service to be provided, including the disciplines that furnish care and the frequency of visits, as well as any modifications to the plan of service.
  • Be informed, both orally and in writing, in advance of care being provided, of the charges, including payment for care/service expected from third parties and any charges for which the patient will be responsible. Medicare beneficiaries will be informed if assignment is not accepted.
  • Receive information about the scope of services that the organization will provide and specific limitations on those services.
  • Participate in the development and periodic revision of the plan of service.
  • Refuse care or treatment after the consequences of refusing care or treatment are fully presented.
  • Be informed of patient rights under state law to formulate an Advanced Directive, if applicable
  • Have one's property and person treated with respect, consideration, and recognition of patient dignity and individuality.
  • Be able to identify visiting personnel members through proper identification.
  • Be free from mistreatment, neglect, or verbal, mental, sexual, and physical abuse, including injuries of unknown source, and misappropriation of patient property.
  • Voice grievances/complaints regarding treatment or care, lack of respect of property or recommend changes in policy, personnel, or care/service without restraint, interference, coercion, discrimination, or reprisal.
  • Have grievances/complaints regarding treatment or care that is (or fails to be) furnished, or lack of respect of property investigated.
  • Confidentiality and privacy of all information contained in the patient record and of Protected Health Information.
  • Be advised on pharmacy's policies and procedures regarding the disclosure of clinical records.
  • Choose a health care provider, including choosing an attending physician, if applicable.
  • Receive appropriate care without discrimination in accordance with physician orders, if applicable.
  • Be informed of any financial benefits when referred to an organization.
  • Be fully informed of one's responsibilities.